FAQ
Products & Craftsmanship
What makes your products unique?
All items are handmade by Kenyan artisans, inspired by traditional cultures and tribes.
Are the products authentic African designs?
Yes, each piece is crafted locally and reflects authentic African artistry.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide via DHL Express. All items are shipped from Nairobi, Kenya.
How long does shipping take?
Local deliveries within Kenya typically take 1–4 days depending on the location. International shipping varies by destination and can take 4-8 days. Please ensure that you indicate your phone number and email address which are requirements by DHL Express. Delivery is only made to a physical location; DHL Express does not deliver to a P O Box.
NOTE: If your delivery location is further away from the main delivery points in your state or city, the location will fall under the "remote" category, hence attracting an extra charge from what appears on the listings. Please send us a message to clarify if your location might fall under this category.
Can I track my order?
DHL tracking number/details are provided once the order is dispatched.
Customs, Duties and Taxes
Please note that international orders may be delayed at customs; Duties and Taxes at the destination country may apply at an extra cost to the buyer.
Payments
What payment methods do you accept?
Mpesa, Airtel Money, Visa, Mastercard, and American Express are supported.
Is checkout secure?
Yes, the site uses 100% secure checkout powered by Shopify.
Returns & Exchanges
Returns and exchanges are accepted if an error occurred in orders sent. Please contact us before returning the item. However, should you have any questions upon receipt of your package, please do not hesitate to contact us and we will do our best to accommodate you. Email: info@magnificentinteriors.co.ke or WhatsApp +254 712 921755
Who covers return shipping costs?
Typically, customers cover return shipping unless the product was faulty.
Customer Experience
Do you have customer reviews?
Yes, the store has five-star reviews praising quality of our products, great customer experience and fast delivery.
How can I contact customer support?
Customers can reach out via email: info@magnificentinteriors.co.ke or WhatsApp +254 712 921755